Why not make my first post my tragic Paypal story. Ok… a couple months ago I decided I was going to learn to speak Chinese (don’t ask) so I went on ebay and started looking for Rosetta Stone software. I had heard good things, but it’s rather expensive so I thought maybe I could get it on ebay for a little less.
Finally I find one, its for levels 1, 2 and 3 for $150, which is a really good price. So I bought it, and payed (via Paypal) right away.
The next morning I had an email waiting for me when I woke up. Ebay had closed the auction because of the seller’s suspicious activities. Unfortunately it was too late for me, cuz I had already paid. When I logged into Paypal I saw that a dispute had already been opened.
A couple days later I get a CD in the mail. Well, it *was* my software but it was a bootlegged copy of the software with instructions on the CD for how to crack it. Not what I wanted. So I reported to Paypal that an item did arrive, and that it was an illegal bootlegged copy. In retrospect I should have just waited the 30 days an not mentioned that I ever received an item. Oh well.
I was told I needed to spend my money to send the CD back to the seller if I wanted a refund. I was given his address and a page to enter my tracking number once it had been sent. Except he didn’t give a real address. In fact the address had neither a city or a state, and an invalid zip code (which I discovered after a 30 mile trip to the UPS store.)
I explained to Paypal that I couldn’t send it back, because it wasn’t a real address. They told me that I needed proof that I couldn’t send it back. Huh? After several emails I convinced them to actually LOOK at the address.
I was given another address. I went to the USPS and shipped it off, it cost me about six bucks. I came home to enter my tracking number, but I could no longer get to that screen. I mailed three times before I was told I would need to fax in my tracking stub.
The fax number provided was an Australian number. After talking to three different people and being on hold for some time, I finally got the US number. I faxed it in, this cost another two bucks.
Three days later (it’s been almost 2 months since my original order at this point) I was told that the information I provided was insufficient to prove that the item had been returned.
My case was closed, and my $150 was gone.
Less than a week later the bootlegged CD package was returned to me, because the new address provided had also been a non-existent address. Probably why they couldn’t confirm delivery.
You can imagine my opinion of ebay/Paypal’s “Buyer Protection Program.”
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